FAQ

Frequently Asked Questions

Orders & Logistics

In what currency will I be charged?

All transactions are processed in USD. For our international clientele, your bank will apply the current exchange rate at the time of purchase.

When can I expect my order to arrive?

We take pride in the quality of our collection. Please allow 24–48 hours for our team to prepare and inspect your pieces before dispatch.

  • Standard Shipping: Typically arrives within 7–10 business days.

Can I modify or cancel my order?

We move quickly to ensure your items reach you as soon as possible. Complimentary cancellations are available provided the order has not yet entered the shipping phase. Once dispatched, our standard return policy applies.

Returns & Exchanges

What is your return policy?

Your satisfaction is our primary focus. We offer a 30-day window for returns on any items that do not meet your expectations.

  • Defective or Damaged Items: We provide a 100% refund or replacement for any items that arrive in less-than-perfect condition.

  • General Returns: To initiate a return, please contact our support team. Once your return is received and inspected at our warehouse, a full refund will be issued to your original payment method.

Our Heritage & Support

Where are my items shipped from?

To ensure global availability and efficient delivery, we distribute our collections from a network of international fulfillment suites. This allows us to curate a wider range of exceptional products and deliver them to your door, regardless of your location.

I have a bespoke inquiry. How can I reach you?

We are here to assist you with any questions regarding our collection, sizing, or styling.

  • Email: support@forgeform.us